Mystery Shopping

mPact uses unbiased third-party shoppers to gather actionable data for you.

Social Media Research

mPact offers social media benchmarking and shopper experience assessment.

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Lifetime Value Analysis

mPact analyzes your data to identify your most valuable customers.

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Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.